At Sundae Juice, we take hygiene and safety seriously.

Order Cancellation
• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• Once dispatched, orders cannot be cancelled.

Returns & Refunds

Due to the nature of skincare and personal care products:
• We do not accept returns once the product has been opened or used.
• Refunds or replacements are only applicable if:
• The product received is damaged
• The product is incorrect
• The product is missing from your order

Reporting an Issue

Please email us within 24 hours of delivery with:
• Order ID
• Clear unboxing video and images/videos of the issue
• Description of the problem

Once approved, refunds will be processed within 7–10 business days to the original payment method.

📩 Contact: info@sundaejuice.com